In our AXO online store, we are keen to provide high-quality products and services to our valued customers, and therefore we have developed our own warranty policy to ensure customer satisfaction and protect their rights in the event of any problem or defect in the products they purchase from the store as follows:
1. Warranty period: All products displayed in our store have a specific warranty period starting from the date of receipt of the product. The warranty period varies depending on the type of product and the manufacturer’s conditions.
2. General conditions of warranty: The product is required to be in good condition and has not been subjected to any damage or misuse and to be used in the appropriate manner in accordance with the instructions for use contained in the package.
3. Warranty procedures: In the event of any problem related to the purchased product, the customer must contact the customer service team as soon as possible and provide the required data to register the complaint and claim the warranty.
4. Customer rights: The customer has the right to a full refund of the product and the purchase price in the event that the guarantee is not fulfilled, within the specified warranty period.
5. Product replacement: In the event that the purchased product is not available, the customer has the right to replace the product with a similar product or refund the purchase price.
6. Return: The customer has the right to return the purchased product if he is not satisfied with it within a period of 7 days from the date of purchase, and the purchase price is fully refunded.
We always strive to provide excellent service to our customers and ensure that their rights are protected, and we look forward to long-term cooperation with you
In addition to the policy mentioned above, we in our online store are keen to provide a safe and reliable purchasing experience for our customers, by providing the following services:
1. Secure payment: We deal with reliable and certified electronic payment companies to secure electronic payment operations and protect customer data
2. Fast Delivery: We work with fast and reliable shipping companies to deliver the products to our customers on time and in good condition
3. Customer Service: We have a customer service team available around the clock to provide support and assistance to our customers in the event of any problem or inquiry
4. Positive interaction: We consider customers partners in success, and therefore we are keen to deal with them positively and with respect, and meet all their requirements and needs.
5. Quality and credibility: We always strive to provide products of high quality and reliability, and verify the authenticity of those products before offering them for sale in the store.
