We thank you for shopping from our online store. We would like to ensure a smooth and comfortable shopping experience for you, and therefore we offer you an exchange and return policy.
Cases of exchange or return:
Without prejudice to the contractual and statutory provisions of the guarantee
The customer has the right to return or exchange products within 7 days from the date of receiving the product in the following cases:
• Damage or manufacturing defect
• An error in the process of preparing the application
• Difference in specifications and standards
• Customer dissatisfaction with the purchased product
Situations in which exchange or refund will not be made:
• If a defect appears in the product due to consumer misuse
• If the product is used, damaged, or not in its original condition
• If the product was purchased during a sale or special sale campaign
• If the product was manufactured based on the consumer’s request or according to specifications he specified
(Excluded from those products that have a defect or that violate the specifications specified by the consumer)
Conditions for accepting an exchange or return:
• The consumer must not have used the product or obtained any benefit from it
• The return or exchange process must be within 7 days from the date of receipt of the product
• Returned product must be in good condition with original labels and packaging
• The product must be in its original condition and packaging with all accessories included with it
The product is inspected after receiving it and the inspection process takes 1-3 working days. After confirming that the product is in good condition, the amount will be returned within a maximum of 15 working days to the customer or a store credit will be issued for the value of the returned or exchanged goods. This balance can be used to obtain products. Other
Notes:
• The customer has no right to exchange or return the product after 7 days of receiving it
• In the event of cancellation by the customer after the shipment has been shipped, the delivery fees will be deducted from the customer (shipping costs).
• The customer bears the shipping costs related to the exchange or return, except in cases where the error is on the part of the store
• The product is returned with the packaging carton, and if we receive the product without a packaging carton, the value of the carton will be deducted from the price of the product
• A store credit is issued for the value of the returned or exchanged goods, and this credit can be used to obtain other products
Methods of return or exchange:
• Communicate with customer service through the store’s multiple channels via:
• Social media accounts
• WhatsApp on customer service number: +966 53431091
• Email [email protected] to provide you with return and exchange details
We look forward to serving you and providing you with the best possible shopping experience in our online store. Thank you for choosing us and we wish you a pleasant and successful shopping experience.
